Geek Expert at Support 4 Kids Ltd
Who would have thought...
I started my career in IT back in the days when getting online meant connecting a modem to your phone line and listening to the hiss and chatter as it tried to connect to a host server – and at a speed about 30,000 times slower than most people have at home today! Now I know that makes me sound ancient but we’re talking less than 30 years ago. Over those 30 years we’ve seen the explosion of all of the elements that Support 4 Kids needs in order to thrive online – the Internet, email, websites, search engines, webinars, YouTube, Facebook, Twitter, Instagram and many more.
I didn’t start out by wanting to be in IT. In fact I did a psychology degree! During that time, however, I become more and more interested in the technology I was using and less in the subject matter of the course. Luckily enough, that time was the start of the personal computer revolution which meant that a whole new field was opening up that was markedly different from the traditional way in which computers had been used. Suddenly it was more about what an individual wanted to do rather than what the ‘system’ decided was good for them.
Having spent most of my working life involved in IT solutions for professional services firms, the challenges presented by an online-only business make a refreshing change. There are a huge number of different facets to the Support 4 Kids environment and the requirements for assistance range from the primarily technical, through marketing avenues to niggles with video productions. Supporting such a varied world certainly keeps me on my toes but I enjoy the outcome, and the satisfaction of knowing that so many young people can be supported to such a high degree by using our online self-help solutions.